Our Quality Policy

Our Quality Policy

Montvern Panelmasters Pty Ltd has implemented a Quality Management System into its routine activities.

Our Quality Policy

We will use this Quality System to guide and monitor our efforts to achieve the following goals:
Improve product and service quality
Improved business performance
Improved quote to customer conversion rates
Greater staff participation throughout all business activities
Continuous improvements to business sustainability
Compliance with industry standards and legal requirements

We are committed to creating a harmonious and enjoyable work environment, that acknowledges our customers as fundamental in our ability to achieve these goals.

Montvern Panel Masters Pty Ltd subscribes to ideals of professionalism and integrity, that will establish us as a leader in the body repair industry. We will adopt and promote standards of industry practice that embody these ideals, which we will endeavour to fulfil as a matter of course.

We welcome the initiative to establish genuine cooperation within the collision repair industry.

To achieve our goals, management is committed to providing the resources and leadership needed to encourage all staff to participate in the development of our Quality System.

A representative of senior management has been appointed to ensure that the Quality System effectively contributes to our goals and that all staff are aware of, and accept, their shared and individual responsibilities for quality.

We welcome all of our sub contractors, suppliers and business partners to join us in these endeavours.

Montvern Panel Masters Pty Ltd invites customers and staff to make any criticism or suggestions for improvement that may assist us as we continue to review and develop our performance and progress towards our goals.

Our credentials include:

Clean Green Shop accreditation
VACC accredited
NRMA, RACV and IMA approved repairer
Recommended repairer for Allianz, AAMI, AMP, Suncorp Insurance, GIO, Apia, Bingle, CIL insurance, InsureMyRide, Just Car Insurance, Shannons, Terri Scheer and Vero
Recommended Holden, Ford, Mazda, Volkswagen and Hyundai motor body repairer
Air Conditioning repair accreditation

At Montvern, we take pride in our service.
Please feel free to contact us with your feedback.

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